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Peabody and Osborne end responsive repairs contract

Peabody and Osborne have ended their responsive repairs contract by mutual consent.

Peabody, one of London’s largest housing associations, and Osborne have agreed to bring their contract to a close by mutual consent.

Osborne has delivered Peabody’s responsive repairs service since May 2010. Both organisations have worked closely for the past two years with the sole aim of achieving a first-class service.

It was agreed by mutual consent to end the agreement as it had become clear over time that the existing arrangements would not deliver what both parties require.

To ensure there is a smooth transition to a new responsive repairs contractor, Osborne will continue to provide the service until autumn 2012.

Sandra Skeete, Peabody Executive Director, Customer Services, said:

“We know this is disappointing news for everyone who has worked hard to deliver this service over the past two years. At Peabody, our next step is to select another responsive repairs contractor who can build on the improvements that have been achieved, while also ensuring our customers continue to receive a high quality service.”

Nick Sterling, Managing Director of Osborne’s Property Services team, said:

“This decision was made by mutual consent as it became clear that the current arrangements were not serving either party’s requirements. We will continue to deliver Peabody’s responsive repairs service until autumn, minimising the impact to residents.”

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