Osborne Construction joins Institute of Customer Services as Corporate Members

Osborne Construction has joined the Institute of Customer Services as corporate members. This achievement shows Osborne’s commitment to improving customer service levels in the industry.

Andy Steele, Director for Construction at Osborne, said: “We are very pleased to work in partnership with the Institute. This is another step forward for Osborne to demonstrate that we want to continue to put customers at the heart of what we do.”

Jo Causon, Chief Executive from the Institute of Customer Service said: “Being an Institute member is a clear statement of intent to customers and staff about an organisation’s commitment to customer service. Our members have access to authoritative customer service knowledge, as well as the opportunity to engage nationally and regionally with other members to share best practice which can be invaluable.”

The Institute of Customer Service is an independent, not-for-profit professional membership body whose membership includes over 400 organisations and over 5,000 individuals. Its purpose is to help organisations strengthen their business performance by improving their customers’ experiences. This is delivered through research and insight, benchmarking and accreditation programmes, customer service training and qualifications.