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Osborne Appoints Customer Experience Director

Osborne has become the first UK contractor to appoint a Customer Experience Director to its social housing services business, with Graca Machado joining from global distribution business TNT.

Graca has joined the board of Osborne’s Property Services business and brings with her a wealth of knowledge and experience, working alongside teams to develop and improve customer service performance, supporting business continuity and growth.  She has held a number of global senior customer service roles, most recently as Director of Global Customer Service for TNT Express N.V.

Graca Machado

Nick Sterling, Managing Director, Osborne Property Services Ltd, said:

“We are delighted to welcome Graca to Osborne. We believe we are the first social housing service provider to appoint a board-level Customer Experience Director and this is another step in strengthening the focus of customer excellence in our business. This year we increased our customer service ranking, assessed by the Institute of Customer Service, by 17 points, bucking the general trend for UK PLC. We are determined to build on this success and Graca’s appointment will help support our ambition.”

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