Osborne’s One Team Wessex Provides Passenger and Customer Benefits through Completion of their First Franchised Station Platform Refurbishment

Through Osborne’s successful completion of a comprehensive platform refurbishment scheme at Norbiton Station passengers no longer have to negotiate a large gap between the platform edge and the trains.

As part of the highly collaborative team with Network Rail Infrastructure Projects to deliver a framework agreement across the Wessex Route, Osborne’s “One Team Wessex” has completed this first Franchised Station Project.

Norbiton station is situated adjacent to Kingston Hospital, and the platform alignment regularly posed a problem for patients trying to travel by train, at times resulting in them choosing to continue to the next station to avoid the large step.

Osborne worked closely with their designers and supplier partners to develop a design solution to realign the platforms; significantly reducing the stepping distance, whilst also increasing platform capacity with re-surfacing and accompanying alterations to the existing platform furniture and drainage.

The highly visible bank of works is also providing savings through efficiencies in bulk buying of materials. At Norbiton Station Osborne installed the first of the new “combined coper and tactile unit” which will be used widely across their Franchised Station Workbank, demonstrating the value that the framework is bringing to their customer.

With works only commencing in October, Osborne’s transition strategy ensured integration with the existing station services with the minimum of disturbance, resulting in a successful handback in only seven weeks.