First Port of Call for Customers- National Apprenticeship Week Comes to a Close
As National Apprenticeship Week comes to a close, we catch up with Cayleigh and Chloe who work at the call centres and are the first port of call for customers.
Cayleigh, based in Walthamstow and Chloe, based in Hemel Hempstead both work in the Osborne call centres, taking calls from customers who need repairs carried out to their homes.
Both had been with the business for some time prior to starting the apprenticeship programme which has been delivered by Smart Training.
They both have the same Training Adviser which helps ensure the training is consistent across the business.
They found English and Maths hardest of all, but both persevered and were really excited when they passed.
This is an excellent example of how Osborne have been able to use the apprenticeship scheme to upskill existing staff, giving them new knowledge and skills whilst increasing their confidence.
Apprenticeships provide a number of benefits, including employment opportunities in local communities. This is especially important in a time of shortage of skilled tradespeople within the industry. Apprenticeships bring true business benefits too. Osborne is currently developing a pool of talent who are motivated, committed and loyal.
Osborne’s Property Services Managing Director, Carol Bailey, explains:
“Apprenticeships are absolutely vital to our business. As part of our growth strategy, ensuring we have a skilled and trusted workforce is critical and apprenticeships provide the perfect route to developing a career with us.”
Osborne Property Services, who look after the repair and maintenance of more than 60,000 homes for customers across London and the South East, take apprenticeships seriously.
Currently, the firm is supporting 31 apprentices across the business in a variety of roles from Maintenance Operatives to Managers, Business Administrators and Surveyors.