Property Services
"Osborne Property Services' staff often present the public face of client organisations, their positive, sensitive attitude is vital to the reputation of clients, and Osborne." Tony Davies, Managing Director, Property Services
Osborne has considerable experience in providing property maintenance and refurbishment in the affordable housing sector. We are acutely aware of the responsibility that comes with this role, and place great emphasis on working in a sensitive way with residents and members of the public.
Best value
To provide best value, and ensure our clients’ needs are being met, we prefer to work in a collaborative environment, sharing offices and IT systems with clients and adopting an “open book” approach to financial management. Jointly agreed key performance indicators provide confidence that customer service standards are kept high and that value for money is achieved.
Our property services expertise is underpinned by an understanding of the benefits that IT can bring in managing data, planning tasks and monitoring performance.
Affordable housing
We currently carry out planned and reactive maintenance at over 50,000 homes on behalf of registered social landlords, including bringing homes up to the Government’s Decent Homes Standard.
Our aim when entering into a partnering arrangement with Osborne in 2004 was to improve the quality of service to our tenants and to achieve better repair completion times. The arrangement has fulfilled our expectations. Repair completion times are at 99%, tenant satisfaction is 98% and we have reduced maintenance costs. We are pleased with what this has achieved in such a short time. Heather Thomas, Operations Director, Saxon Weald.
For more information contact propertyservices@osborne.co.uk