Cultural Development Programme - STOP Think!
The ever growing demands within our industry mean that we must all continuously strive for efficiency, personal and collective performance improvement – all delivered without harming anyone involved in, or affected by, our projects. Our Infrastructure Business has recognised that to achieve this, we must create a generative business culture, where everybody – our people, our suppliers and our customers – have the mind-set to collaboratively think differently and make better decisions which change lives for the better.
We have recently introduced a programme called STOP Think! to act as a catalyst for change. The programme is designed to develop behaviours which will impact directly on the performance, quality, efficiency, reliability and productivity of our business to support our customers.
During October and November 2014, over 450 of our people, suppliers and customers have embarked on the programme with us. Developed with a behavioural change consultancy, STOP Think! coaches people to understand why we “do what we do” so we can think and act differently to make better decisions. It focusses on the whole of our organisation, from the top-down to the bottom-up, working with our key customers and suppliers.
STOP Think! is a significant and vital investment for us, therefore visible and active leadership supporting the programme is critical. Leaders from our supply chain and principal customers are joining us for a series of “Leaders Days” to set the context of the programme; explore what is expected of leaders; achieve clarity on what success looks like and explore how we can think and act differently.
As we roll-out the programme through Launch Days, we are creating a network of coaches who volunteer from the sessions. Over 50% of attendees have asked to be put forward to become STOP Think! coaches to support others, understand the principle involved and take ownership. This is the key to embedding it so it becomes intuitive to how we do business; by transferring the newly understood principles into actual “on-the-ground” practices that result in changing lives.