Our aim is to create a “generative” business culture and we are adopting a coaching approach to influence changes in behaviours.
Founded on a blend of industry tools, we have embarked on a Cultural Development Programme. The programme uses a strategic approach to incorporate practical engagement at all levels of influence to deliver performance improvement and achieve zero harm.
So much so, that in this area you can download our monthly Stop Think cascade briefings. Share in our learning and our initiatives, aimed to change personal behaviours and thereby contribute to a safer and healthier highway industry for all.
Over 400 people so far from Osborne, our customers and our supply chain have attended one of our STOP Think! Launch Days. Take a look at some of their comments…
Meet Our Customer Programme Managers
Our Customer Programme Managers recognise that our customers are at the heart of everything we do. They will provide their customers with a vibrant, engaged service that is resilient and capable of adapting with changing circumstances. They are fully accountable for the overall delivery of the programme of works and promises for each customer to ensure only the highest level of service is provided. For further information about our Highway solutions, please email Richard King at Richard.King@osborne.co.uk.
Dave joined Osborne in 1985 and has extensive infrastructure experience in highways, airports, fuel installations, energy/power upgrades, communications and projects on and around the operational railway. In his strategic role as Customer Programme Manager he is responsible for the South East 7 Framework, the Enterprise Mouchel HA Area 3 MAC and major bridge works at Shoreham and Portsmouth. Chartered Engineer Dave is a tenacious and motivated leader who is committed to developing strong teams of Engineers and Project Managers. His experience covers all types of infrastructure and contract arrangements having led numerous collaborative framework programmes and discrete projects. He has extensive experience working in live operational environments where the safety and convenience of the travelling public is paramount. His success has been achieved by quickly building trusting and effective relationships with customers and stakeholders alike.
Jamie has over 20 years of proven infrastructure project experience including; motorway improvements, new business parks, airports public realm; bridge structures - new build, refurbishment and upgrades, and Olympic village works. His absolute commitment to our mission of making our customers successful comes as second nature in his role as Customer Programme Manager to Connect Plus, Segro, Network Rail Western and Wales. When the Highways Agency had to undertake emergency strengthening and repairs at Boston Manor Flyover in just 12 weeks to enable the M4 to open for the 2012 Olympics - it was Jamie who led the project and delivered his promises while all of the UK looked on. Jamie’s endearing personality but driven leadership with local stakeholders has been instrumental in Osborne winning Silver Considerate Constructors Awards for his projects. He is also working towards an “Accredited Facilitator” on his current collaborative Connect Plus Framework.
Steve joined Osborne in 1998 and has 18 years experience in the infrastructure and property maintenance sectors. In this time he has progressively developed his skills and experience to innovatively deliver multi-site project programmes, planned and reactive property and structures maintenance services and in turn has become an inspirational leader – a quality that is essential in his role as Customer Programme Manager responsible for Network Rail Corporate Property, Network Rail Asset Management Wessex and Sussex and various smaller but equally vital railway projects. Steve’s reliable service and driven leadership, founded on an ethic of strong personal relationships, has earned him an excellent reputation with his customer’s, colleagues and supply chain alike. His approach has been instrumental in Osborne achieving such a consistently high level of repeat planned and reactive maintenance frameworks business.
Paul has 29 years site and programme management experience, including 21 years in the rail industry specialising in Major Station and logistically challenging rail schemes at locations such as London Bridge, Euston, Paddington and Waterloo. His projects have covered all railway assets including footbridges, platforms, canopies, stations, bridges, power upgrades and M&E. In addition Paul has also led London Underground work programmes. Paul joined Osborne in October 2008. He is a highly motivated Customer Programme Manager and a caring, supportive and driven leader to his teams. Paul’s creative and innovative approach ensures that even the tightest programmes are delivered safely, and best practice is captured and fed back into the development process for future projects.
Supplier Protocol - One Team, One Set of Behaviours
We want to work with suppliers that ‘live and breathe’ the same values as Osborne – who are committed to the highest standards of business ethics and safety performance – working collaboratively with us to deliver service led solutions. To help us to ensure that our customers and other stakeholders experience this consistent high level of service, we have developed our Supplier Protocol. It describes our selection process, the behaviours our suppliers can expect from us, and, in turn, the behaviours that we expect from our suppliers; along with our commitment to providing greater continuity of work, allowing for better training for all of our people, and stronger partnerships. Please click on the plus sign to view the document.