Osborne
Osborne

Tel: 0800 0258 008

Osborne’s Partnership with the London Borough of Waltham Forest

Osborne’s Partnership with the London Borough of Waltham Forest

From the inception of the 7 year partnership with the London Borough of Waltham Forest, back in 2012, we set out to…

“Achieve end to end excellence for customers in the provision of repairs, voids refurbishment and planned investment works that are cost effective, bring added value to the residents of Waltham Forest and result in consistently high levels of satisfaction.”

“It is my responsibility to ensure that we continue to deliver dependable high levels of service that have not only resulted in Upper Quartile performance, but have also been recognised by the Institute of Customer Service.” – Theresa McDonnell, Acting Account Manager.

Call centre – 0203 0580501

Email – walthamforest.repairs@osborne.co.uk

195 Wood Street, Walthamstow, London, E17 3NU

Services We Provide

Services We Provide

The Partnership provides services in 3 key areas.

• Repairs and maintenance
• Voids (major and minor refurbishment)
• Planned Investment Works

“As a learning organisation we strive to improve our services through direct feedback from, and interaction with, all the stakeholders with whom we work. From residents, council officers, council members and supply chain partners; effective feedback is the means by which we improve and determine the strategic direction of the Partnership.” James O’Donnell (Account Director)

Community Engagement

Community Engagement

The Partnership has worked hard over the last 5 years to build a collective vision for the benefit of the residents and various community groups within Waltham Forest. We have set out our strategy for community engagement which is based upon the specific needs of the communities within the Borough. We have developed a programme which promotes jobs, education and community initiatives. We are working with schools and community organisations to develop relationships and opportunities for local people, particularly in areas of need. If you are interested in getting involved please email: neal.allison@osborne.co.uk

Signposting Services

Signposting Services

Our team are dedicated to helping you receive the information you require:

• London Borough of Waltham Forest – 0208 496 3000
• Water Utilities – 0843 504 3184 (please have your postcode ready when phoning this number)
• UK Power Networks – 0800 028 0247 (please have your postcode ready when phoning this number)