Osborne’s Olympic success

Plans put in place by family-owned construction, property services and civil engineering firm Osborne to ensure a London-based repairs and maintenance contract was carried out as normal during the Olympics have paid off as the company posted strong performance statistics for the period.

Osborne completed 99.01% of all jobs carried out between July 27 and August 10 to deadline, with 98.51% of urgent jobs completed within the allotted five working days. In addition, Osborne also achieved a 100% completion record during the period for out of hours callouts and emergency jobs.

The company put in place a number of initiatives to ensure the influx of London 2012 spectators did not affect the repairs and maintenance work the company carries out for the 12,500 residents of Ascham Homes in the London Borough of Waltham Forest.

Osborne’s workforce were divided between five sites within the Borough to ensure operatives were within close proximity of where they were needed. Osborne staff operated between 06:00 and 18:00 Monday to Friday, with the day split into two six hour shifts and management teams working on each of the sites. Fourteen staff were put through their cycling proficiency tests and sent to callouts on bikes in a bid to beat Olympic related congestion on the roads.

Consignment materials were re-stocked on a daily basis at 06:00 and materials ordered for specific jobs were delivered at this time. Materials which more urgently needed were either sent by motorcycle courier or walked to site depending on the job.

Nick Sterling, Managing Director of Osborne’s property services team, said: “We put a lot of time and effort into our forward planning to ensure the Olympics didn’t affect the residents of the properties we look after. Our decision to send some of our operatives out on bikes instead of using vans meant they could get to their appointments without getting caught or delayed in traffic. I’m delighted that our efforts have yielded such fantastic results and that we have been able to continue to deliver our high standards of service to residents during this busy period.”