Osborne Customer Satisfaction Soars
The customer satisfaction with services provided by Osborne Property Services has soared by a third in just two-and-a-half years.
This is the finding of the most recent of three independent surveys of Osborne’s customers by the Institute of Customer Service. These results come as the Osborne Property Services team, attend the Homes 2015 event at London’s Olympia.
The ICS found Osborne’s overall customer satisfaction rating across a range of service areas assessed, is now 82.8 – up 20 points from when first assessed in January 2013.Analysis by the ICS of Osborne’s performance against its flagship UK Customer Service Index showed Osborne’s score was six points better than the average score for other service sector companies.
Osborne is now ranked on a par with Marks & Spencer (food) and ahead of other well-known companies such as Boots, BMW/MINI, Center Parks and Virgin Atlantic.
In a further reflection of its sector-leading performance, Osborne has been shortlisted for the ICS Customer Commitment Award 2016. This follows its success in winning the ICS award for the best application of technology in 2013.
Nick Sterling, Managing Director of Osborne Property Services, said: “ We are rightly proud of this performance as it reflects the exhaustive efforts we have made in the past few years to ensure we offer our clients and their customers the best possible service. We are especially proud we have continued to improve in the eyes of our customers, despite the backdrop of the overall decline in customer satisfaction more widely in the UK in the last 18 months.”
The ICS research found the three words most commonly used by respondents to describe OPSL were: professional, friendly, helpful, showing the effectiveness of the work by Osborne to ensure its employees demonstrate the appropriate behaviours at all times when engaging with customers.