Osborne Customer Experience Leader is one of UK’s Best

The Director of Customer Experience at Osborne has been named by her peers as one of the leaders in her field across all UK businesses, in an influential survey.

Graca Machado, who joined Osborne Property Services in 2014 from global logistics business TNT, received the accolade when The Directors’ Club this week unveiled its list of 300 top customer experience leaders.

The 300 – including leading executives from companies such as British Airways, John Lewis and HSBC – were chosen by Graca’s peers from an overall shortlist of more than 2,500 customer experience professionals.

Graca said: “I am very proud – and a little taken aback! – to be recognised among so many UK customer experience experts. This is not just an accolade for me; it is a result of the consistent hard work put in by my colleagues at Osborne over many months to continue to improve what we do for our customers.”
Graca added: “Pursuing excellent customer experience requires a relentless effort by all and this recognition is a great motivational tool for us to move to the next level.”

Nick Sterling, Managing Director at Osborne Property Services, said: “We are all delighted for Graca. In the two years since she joined, Graca has spear-headed the continued drive to ensure Osborne delivers the best possible customer experience. This recognition by The Directors’ Club is richly deserved.”

In recent years Osborne Property Services has consolidated its position as one of the top-performing companies as independently assessed by the Institute of Customer Service; it has rolled out new customer experience training for all staff and supply chain partners and has worked with the government to design two new Customer Service Apprenticeships.

The top 300 list also includes customer experience leaders from elsewhere in the housing sector, with professionals from AmicusHorizon, Genesis, Paradigm Housing Group, Peabody, Southern Housing Group and Sovereign Housing represented.