Osborne to Reveal Customer Service Secrets at Homes 2016

Osborne will share the secrets of great customer service and show how it can help deliver a more efficient housing service, at Homes 2016 this week.
Osborne is a key partner of the flagship event at London Olympia, and will be running a session on the benefits of delivering great customer experience at 3.15pm on Wednesday 16 November.

The session will be led by Carol Bailey, managing director of Osborne Property Services, and Carol is delighted to be joined by Jo Causon, chief executive of the Institute of Customer Service. Andrew Sharp, a director at Osborne Property Services, completes the expert panel.

Carol Bailey said: ‘We pride ourselves on our great customer experience and we are keen to share how creating a culture of shared behaviours and customer experience has led to many positive results for us and our partners.

‘I am very pleased we will be joined for this session by Jo Causon of the Institute of Customer Service. Her insights about key lessons from across a variety of industries will be a highlight of Homes 2016 for me.’

Homes 2016 is the UK’s only large-scale housing event that brings together professionals from local authorities, housing associations and house builders, and attracts more than 3,000 attendees.

Osborne will be providing insight into how its journey with the support of its trusted advisor the Institute of Customer Service, has seen its client satisfaction increase by a substantial 27 per cent in the past four years.

Over the two days, Osborne is sponsoring the ‘Speakers’ Lounge’, where keynote speakers can relax and prepare for their presentation delivery, as well as the lounge being an environment where Osborne can meet with its existing and potential clients.

To find out more about how you can link customer experience to your bottom line, join Osborne and the ICS on Wednesday 16 November at 3.15pm in Theatre 3.

Register for your free place at the Homes Event