A Year in Numbers for the Minor Works Team
Over the past year, the total faults attended by the Minor Works Team has increased, yet the team have received more praise than ever, from their customer, as they continue to find ways to help solve their customers problems.
Throughout 2015 – 2016 there were 5,687 faults sent to the team to rectify and in 2016 – 2017 there was 6,671 which is an increase of 17%.
Throughout 2015 – 2016 there were 379 urgent or emergency faults (attendance within either 2 hours or 24 hours) and in 2016 – 2017 there were 533 which is an increase of 40%.
This increase in percentage shows that their customer really values the work they do for them and the service they provide, to keep the railway safe for the travelling public.
The Osborne Minor Works team has recently secured a further year extension to their reactive building maintenance contract framework in the Sussex and Wessex routes and for their minor civils maintenance contract in Sussex. The contract will see Osborne deliver a comprehensive 24hr reactive maintenance programme, helping keep the railways safe for passengers.
The Osborne Minor Works Team has received regular praise from their customers for their varied work. Examples include their completed work at Merstham Station in Surrey where they finished platform adjustments in record time. This allowed the Flying Scotsman to fly through to its final destination via East Grinstead.
Customer praise included:
“We have just had confirmation that the Flying Scotsman can now pass Merstham at 30 mph. Would just like to say many thanks for the quick turn around on this one and the effort put in by yourselves and your contractors to make this possible.”
Earlier this year, the team, on behalf of Network Rail successfully removed two Victorian bridges over the train line between Hackbridge and Mitcham, in south London. The team, worked over a weekend alongside local stakeholders and ecological specialists to ensure that the way in which they removed the structures minimised the impact to the surrounding ecology.
Huw Abbey, Project Manager at Network Rail said; “A lot of work has been done over the last year, around environmental surveys, bats and consultation with locals and Councils, so it’s especially pleasing to see such a well executed job at the end. Great result and many thanks.”
Just recently, at the end of a safety briefing, the teams were praised by Network Rail who asked for individuals to be recognised for the exceptional way they have delivered works on the Wessex Contract. This saw the team congratulated on how they dealt with paperwork, oversaw conditions on site and the way in which they communicated and engaged with their supply chain.