Ground breaking Osborne and Slough Partnership Goes Live

Osborne and Slough Borough Council have celebrated the launch of their new partnership by officially opening shared premises at Hawker House, Langley.
Earlier this month Osborne Property Services Ltd commenced a £140million, 10 year deal with the Council to provide a wide range of services to over 7,000 homes including mechanical and electrical, compliance, repairs, voids and cleaning.

In the company of Slough Borough Council Cabinet members, Osborne Chief Executive Andy Steele cut the ribbon on the new office space, which will see over a hundred Osborne staff co-locate with Council partners, ensuring an integrated approach to maximise the benefits of collaborative working for residents.

As well as getting a chance to see the new working environment, guests were also treated to festive singing from the pupils of nearby Langley Hall Primary School.

In preparation for the contract, Osborne and Slough Borough Council have already begun engaging residents through special ‘Customer Journey Mapping’ workshops, aimed at understanding what is important to the customer and how services can be improved, whilst a social return on investment will also be a key focus of the partnership.

Carol Bailey, Managing Director at Osborne Property Services, said: “After months of mobilisation work we are very excited to formally commence our partnership with Slough Borough Council.

“Open communication is absolutely necessary in any relationship and we’ve worked very closely with the Council throughout our mobilisation period to build the foundations of an effective, long-term relationship that will benefit communities in Slough.”

Andy Steele, Chief Executive at Osborne, said: “This partnership is highly significant to us and we are excited to work with Slough Borough Council, a forward thinking local authority who recognize the collaborative approach we bring.” Osborne teams are now co-located with our Council partners, allowing us to deeply understand the needs of the residents whom we are working for.”

Councillor Mohammad Nazir, Cabinet Member for Corporate Finance and Housing at Slough Borough Council, said: “The residents of Slough are central to everything we do and we want our residents to know that we’re listening to them and working hard to understand their expectations and improve customer services.

“We have already received some great insights working alongside Osborne during mobilisation through the Customer Journey Mapping workshops and I am confident that our partnership will deliver huge benefits for our residents and communities in the years to come.”