Celebrating National Customer Service Week

Osborne Communities has embraced National Customer Service Week with a host of activities, reflecting the importance the company places on delivering an excellent customer experience.

National Customer Service Week (1-5 October) is organised by the Institute of Customer Service (ICS), with a different theme for each day, such as ‘knowing your customer and how to deliver to them’ and ‘identifying and nurturing customer service skills in your organisation’.

Earlier this year, Osborne Communities were once again awarded The ICS’ coveted ServiceMark award in recognition for the way it puts customers “at the heart of everything it does”.

The national standard, which Osborne first achieved in 2015, is awarded to organisations that are able to demonstrate their on-going commitment to providing the highest level of customer service.

To mark National Customer Service Week in partnership with our colleagues at Slough Borough Council, Osborne Customer Liaison Manager Jenny Stanbridge and Call Centre Manager Wendy Butler led a master class, including lots of hints and tips on delivering outstanding customer service, whilst staff recognised the contributions of their colleagues during a celebration coffee morning.

Claudette Gough, Regional Customer Experience Manager at Osborne, said: “National Customer Service Week is a great opportunity to raise awareness of customer service and the vital role it plays in successful business practice.”

For more information on National Customer Service Week visit https://www.instituteofcustomerservice.com/events/ncsw