Meet Osborne – Georgia

As part of our Meet Osborne series, we are sitting down with our Communities colleagues to gain an insight into their role and what life is like working at Osborne.

This week, we sat down with Georgia, Performance Improvement Manager for Osborne Communities.

Name:  Georgia Butler

Job Title: Performance Improvement Manager

Q: Please tell us a little about your background and how you came to work for Osborne.

I had various roles in Admin & Call centres before my R&M career really started to take shape 7 years ago. I went from working for a small M&E company focussing on High Specification Residential redevelopments where I really learned so much about Gas & Plumbing repairs, to a large Window & Door Manufacturer & Installer, to getting my first role in Social Housing and Property Services where I worked across many various contracts over a couple of different roles, to then now my position within Osborne.

Q: What does your role involve?

What doesn’t it! Overall I ensure the contract is running as smoothly as it should be and that we are doing what we said we would do, making improvements where needed, and of course ensuring we achieve our KPI targets.

To date, I’ve been heavily involved in running the service for Responsive Repairs & Voids, both of which have made tremendous improvements since the contract commenced just over a year ago.

Q: What challenges do you face in your role?

It can be quite difficult managing time effectively, as everything seems to be of the highest priority. Working in Responsive Repairs does ensure that no two days are ever the same, and there’s always something to be doing to improve the service, but this just adds to the fun.

Q: How valuable is sharing an office with our partners at Slough Borough Council and how does it help you to work in collaboration with them day to day?

It avoids the need for so many emails, as it’s easier to get up from the desk and go and speak to someone. I’m a strong believer that this helps build better professional relationships too.

Q: What’s the best thing about your job?

Seeing improvement ideas I have implemented, take shape and really show how well we can work as a team.

Q: How do you like to spend your time when you’re not at work?

I love to travel! 5 countries visited in 2018 and hopefully get to beat that this year! Of course, I always enjoy spending time with my friends and partner and in the summer months, you’ll mainly find me at music festivals.