Osborne host Customer Service Event

Osborne recently hosted an event which attracted fellow South East Institute of Customer Service (ICS) members to Osborne Head office recently.

Toyota, Unum, Cats Protection and London South Bank University were among the 28 members attending.

Michael Elders, Customer Accounts Director kicked off the meeting to reveal the Customer Satisfaction Index (UKCSI) results.

The UKCSI gives a unique insight into the quality of customer service in various sectors, so it could be seen who is leading the way and how we all measure up!

During the event,  delegates were divided into three groups to look at perceived customer service challenges for 2019 – they included employee engagement, digital technology and complaint handling.

As a learning organisation, Osborne is always keen to understand what other organisations are doing to better equip their customers.

Head of Engagement for Communities, Jo Fletcher, was on hand to welcome everyone to Reigate, she told us; “This was a great turnout with some very credible recognised Customer Service legends.  We have received some great feedback from the format and takeaways and know as a learning organisation, we too have taken some shared insights from the best in service! “