How the Infrastructure Integrator Transforms Performance

If every partner delivered their part of an infrastructure project to all of the agreed standards for timing, quality and cost, can that be called a success? Or would the project still fall short of what it could have delivered?

In reality, project reviews typically reveal more that could have been achieved if better collaboration had been possible. Even if delivery of each element was on time and on budget, collaboration could have reduced overall costs, delivered the project sooner, improved quality, reduced disruption or made future maintenance simpler.

We know that infrastructure projects have to perform better. Historical levels of productivity and quality are not sustainable. Meanwhile, the levels of disruption caused by works have been too high.

The drive for better value and superior project outcomes raises the profile of the infrastructure integrator. Procurement teams increasingly look to the integrator to deliver greater efficiency by knitting together each aspect of the process while also ensuring that individual partners and processes perform as needed.

Crucially, the integrator looks beyond individual capability to consider the collective capacity. The whole becomes greater than the sum of the parts when experience and specialist knowledge are shared throughout the project.


The value delivered through infrastructure projects has often been hard to define consistently. An effective integrator helps define what value means to the asset owner and users. That common definition is then embedded into the objectives and pursued through the integration of procurement, services, material supplies and engineering.

The integrator also implements systems and processes that drive productivity and create a collaborative project community. Collaboration and added value then become less aspirational and more tangible.

Another key benefit of the infrastructure integrator is to identify and mitigate risks to the project that result from unforeseen technical or logistical issues. Coordination, communication and problem solving prevent the effects of these issues cascading and multiplying through the successive stages of delivery – the integrator is there to help get everything back on track.

With increased pressure on budgets and rising customer expectations, it’s vital that project partners work together to improve efficiency and leave positive project legacies – the integrator is central in making this a reality.

Find out more about our infrastructure projects here.

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