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Repair and Maintenance Services Can Enjoy the Benefits of Innovation Too

Talk about innovation in the world of construction and building contracts and most people start to think of eye-catching Shard-like buildings and futuristic transport links. For many people, repair and maintenance of social housing stock probably wasn’t the first thing that came to mind.

But in reality, repair and maintenance has a good innovation story to tell. The key is to switch the focus to outcomes, rather than activities.

So, what are the desired outcomes? Here’s a quick summary list:

  • Greater control, including clearly defined work programmes to upgrade and improve housing stock and ensure 100% safety compliance.
  • Housing stock that is more resilient, more environmentally sustainable and which performs better for residents.
  • A truly responsive service that is easy for residents to engage with and which is built around their needs and preferences.
  • Improved efficiency so that more can be delivered without increasing budgets.
  • An asset management approach that allows decisions to be made that consider lifetime costs and future needs.
  • Agility to respond to changing needs and new opportunities and a willingness to share the benefits of improvements and savings with our customers.

Osborne achieves these outcomes through innovation in methods, materials, customer service and information technology. We are always seeking more efficient, cheaper, longer-lasting, safer and more eco-friendly ways of doing things, rather than relying on how things have always been done.

We look beyond short-term costs and consider durability and future maintenance requirements across the lifetime of every asset. And, we stay on top of evolving technologies such as offsite construction to understand how these can improve quality and efficiency in social housing.

Sustainability is a critical consideration for many local authorities. We are testing the use of electric vehicles on our repair and maintenance along with route planning software to optimise routes. Additionally, a right-first-time culture minimises the number of journeys taken by our team.

Find Out More

If you want to learn more about what an outcomes-focused and innovative repair and maintenance service looks like, there is plenty of information here.

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