Local authorities and social housing landlords face unprecedented pressures, such as housing shortages and funding constraints. Additionally, the need to make homes safer, more pleasant to live in and more energy efficient are leading many to explore different partnership models with repair and maintenance providers.
Osborne is setting the pace in evolving new approaches to maintaining social housing stock. Our focus is on total asset management, value creation, and delivering exceptional experiences for our customers and their residents. Our commitment to customer service is recognised by the Institute of Customer Service and our service excellence model is ISO 9001 certified.
Through our total asset management approach, we reduce the reliance on reactive repairs, while also implementing long-term improvements to the condition and performance of social housing through carefully executed programmes of planned works and voids management.
Our partnership ethos brings fresh thinking, innovation and flexibility to social housing repair and maintenance. This allows our customers to deliver more at a lower cost, while systematically improving the quality and performance of their housing stock.
We shape our service around the needs of our customers by building on our extensive experience and reflecting on their specific needs.
How we helped do more for less for Slough Borough Council
Watch our case study on how we worked with Slough Borough Council to help them improve performance, through innovation and information.
We have extensive experience of delivering a fast, efficient 24/7/365 responsive repairs service across a diverse geographic area. The quality of our customer experience is recognised by the Institute of Customer Service.
By implementing our ISO9001 assured Excellence Model, we consistently deliver a high quality tailored service on all our contracts. The result is satisfied resident customers who rank us in the upper quartile of pre-agreed KPI’s.
With an established track record of completing works on time, to the right quality standard and within budget, coupled with the highest levels of customer satisfaction, Osborne has fast become a partner of choice in all elements of planned works.
Empty homes need to be refurbished as quickly as possible so new resident customers can move in. We work tirelessly to complete work ahead of time so properties can be offered to new resident customers with the minimum of delay, keeping waiting lists short and minimising lost rental income.
Total Asset Management
Integrated service delivery combines responsive repairs, voids, and planned works under one contract. This Total Asset Management approach provides better long term management of housing stock. It reduces risks, ensures long term sustainability and maximises the financial value of assets. As members of the Institute of Asset Management, Osborne helps our customers to deliver Total Asset Management. We also work collaboratively with other contractors, where possible, for responsive repairs.
Community Engagement & Investment
We help our customers deliver their commitments under the Social Value Act to improve the social, economic and environmental wellbeing of their customers and communities. Our social value framework is based on the British Standards (ISO 26000) for Social Responsibility and includes our Community Investment Policy, Goals & Strategies and Action Plan structure. The framework comprises seven areas: community involvement, social investment, education and culture, employment and skills, health, wealth and income creation, and technology.
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