It is estimated that the majority of the UK’s social housing stock will not be fit for purpose by 2050 unless urgent action is taken to address energy efficiency and CO2 emissions. Meanwhile, the Hackitt Report continues to bring safety compliance into sharp focus.
There is a greater need than ever for planned maintenance to deliver long-term improvements in safety. longevity and energy efficiency. Outdated transactional and inflexible contracts cannot deliver the agility needed to address these fundamental issues.
Osborne works in partnership with our customers to implement services that take a more strategic approach to planned maintenance. Total asset management uses advanced IT systems to log the condition of social housing assets, plan integrated work streams that minimise the disruption to residents, and track the progress of refurbishments.
Across multiple repair and maintenance partnerships this approach has been demonstrated to reduce the reliance on responsive repairs and drive long-term cost savings that can be reinvested in new housing.
The service covers all elements of property refurbishments including kitchens, bathrooms, external refurbishments, window replacement and FRA improvement schemes. We also carry out validation surveys, design work and planning applications.
A detailed communication plan ensures our customers and their resident customers are fully aware of what is happening. We take the time to work with each individual to understand their needs and ensure that refurbishment works cause minimal disruption to their day to day lives.
Our maintenance teams take great pride in the quality of their work and the difference they can make to customers’ lives. By combining high quality service delivery with excellent customer care, we complete works on time, to agreed quality standards and within budgets, with satisfaction levels in excess of 95%.