Total Asset Management

Integrated service delivery combines responsive repairs, voids, and planned works under one contract. This Total Asset Management approach provides better long term management of housing stock. It reduces risks, ensures long term sustainability and maximises the financial value of assets. As members of the Institute of Asset Management, Osborne helps our customers to deliver Total Asset Management. We also work collaboratively with other contractors, where possible, for responsive repairs.

Asset management brings benefits, both strategically and culturally  We apply asset management with our customers at borough, ward and individual household level to make informed decisions on the effective and efficient management of housing stock, physical building fabric, associated components and housing occupants. We then support delivery of asset management strategies by creating the right cultural and operational approach in our contract delivery teams. Repairs, voids, planned works, commercial and customer teams are aligned to deliver the best outcomes.

We help customers improve their housing stock, generate savings and improve outcomes, while ensuring the long term sustainability of our customer partnerships and the longevity of their housing stock. We do this by going beyond the normal contract requirements to create an integrated repairs and maintenance service, helping our customers to make informed decisions within agreed parameters on where to direct resources to maximise benefits in the short, medium and long term.