Total Asset Management: improving outcomes for everyone – Dacorum Borough Council Property Services

Dacorum Borough Council

Helping housing providers to achieve more with less.

In the current operating environment, efficiency is king and social landlords must meet the housing needs of their local communities, whilst building more homes and at the same time saving money.

The traditional response to this apparently contradictory scenario would have been to cut back on quality. But Osborne Property Services has proven, with its partners Dacorum Borough Council, that housing providers can become more efficient, provide improved services to customers and free up resources to build more homes.

Our Total Asset Management (TAM) approach has been developed in partnership with Dacorum Borough Council to cover their maintenance and asset investment works to 10,500 properties. Although it has only been in operation for just over two years, has already begun to yield impressive results.

Over the first 18 months of the contract, the council have saved more than £1.5m, delivered the annual programme for 2014/15 in 9 months and delivered a 2015/16 works plan that was 30% larger. The service includes 24/7 responsive repairs as well as capital investment works and customer satisfaction is at 96% per cent, with 99% of works delivered defect-free.