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Tenant Inspectors – Dacorum Borough Council

Customer
Dacorum Borough Council

Tenant Inspectors are volunteers trained to understand how to evaluate our service delivery against our standards.

Our partners, Dacorum Borough Council, regularly encourage tenants to ‘Get Involved’ in the Housing Service.

During 2017, they re-launched their Tenant Inspector Initiative. Osborne have been working closely with the group as part of our Total Asset Management contract.
Since the re-launch of the programme, the Tenant Inspectors have carried out mystery shopper calls to our call centres and made visits to our Empty Homes and Planned Works Sites.

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