Community Engagement

We help our customers deliver their commitments under the Social Value Act to improve the social, economic and environmental wellbeing of their customers and communities. Our social value framework is based on the British Standards (ISO 26000) for Social Responsibility and includes our Community Investment Policy, Goals & Strategies and Action Plan structure. The framework comprises seven areas: community involvement, social investment, education and culture, employment and skills, health, wealth and income creation, and technology.

For our long term partnerships we use this framework to create a contract-specific legacy plan that supports long term investment aligned to our customer’s wider strategic priorities. These plans are created in collaboration with our customers and their customers to ensure that the initiatives delivered will target investment into the right places. We seek to create positive impacts by adding lasting value at a local and individual level. We go the extra mile to make a tangible difference in people’s lives as well as in local communities.

Each legacy plan specifically details our commitments and the benefits we will deliver so that we can measure success. We refresh the plans at least annually with our customers and their customers to ensure they remain relevant and follow best practice guidance.  We believe that community investment should be planned in a structured way to deliver maximum benefits for everyone.

“Everything that we do at Osborne is about giving more back to local people. We are actively making a difference that will change the future of local individuals.” – Carol Bailey, Managing Director, Property Services

Jobs

We deliver better services and greater satisfaction levels for customers and their resident customers through a local employment base. Our wider approach to community investment features joined up plans for recruitment, job opportunities, training and work experience placements. The resulting win-win outcomes help our customers meet their obligations under the Social Value Act 2013.

Investment

Under the umbrella of long-term community investment we help our customers deliver their commitments under the Social Value Act to improve the social, economic and environmental wellbeing of their resident customers and communities. Beyond our daily community activities, each staff member is given a development day to use in local community and charity activities.

Legacy

Everything we do in respect of community investment is aimed at leaving a lasting legacy and the foundation for future success. Through every partnership we work collaboratively with our customers and their resident customers to determine the social value and community investment initiatives that will make the biggest difference.

Community Matters

You can read all about what we do in Community Matters, published quarterly and available via the links below.

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