Planned Maintenance

With an established track record of completing works on time, to the right quality standard and within budget, coupled with the highest levels of customer satisfaction, Osborne has fast become a partner of choice in all elements of planned works.

We have successfully delivered comprehensive Decent Homes refurbishment schemes as well as targeted planned improvement works and rolling capital investment programmes for over a decade.
We are currently delivering one of the largest programmes of planned investment works in London through our long term partnership with a London Borough. The service covers all elements of property refurbishments to social housing stock, including kitchens, bathrooms, external refurbishments, window replacement and FRA improvement schemes. We also carry out validation surveys, design work and planning applications.

A detailed communication plan ensures our customers and their resident customers are fully aware of what is happening when, and what is needed of them. We are proud of our customer care during property refurbishments. We take the time to work with each individual to understand their needs and ensure that refurbishment works cause minimal disruption to their day to day lives. Our Resident Liaison Teams provide a truly brilliant service with customer care at the very heart of what we do.

All of our teams take great pride in the quality of finished works and the difference that refurbishment works can make to customers’ lives. Integrated IT systems support this process, capturing all key asset data and installation works to support clients’ asset management strategies.  By combining high quality service delivery with excellent customer care, we complete works on time, to agreed quality standards and within budgets, with satisfaction levels in excess of 95%.

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